Terms of Service

1. Introduction

Welcome to EZY Global. These Terms of Service govern your use of our website, online forms, consultation requests, digital platforms and services related to business setup, company formation, licensing, visas, tax, accounting, trade finance and value-added business support.

By accessing our website or using our services, you agree to these Terms. If you do not agree with these Terms, please do not use our website or services.

2. About EZY Global

EZY Global provides business setup, licensing, company formation, visa, tax, accounting, trade finance and business support services for clients looking to start, manage or expand their businesses in the UAE, Saudi Arabia and other relevant markets.

Website: https://ezyglobal.ai

3. Use of Our Website

You agree to use our website only for lawful purposes. You must not:

• Use the website in any way that violates applicable laws or regulations
• Submit false, misleading or fraudulent information
• Attempt to gain unauthorized access to our website, systems or data
• Interfere with the security, performance or availability of the website
• Copy, scrape, reproduce or misuse website content without permission
• Use our website to send spam, malware or harmful content

4. Service Information

The information on our website is provided for general guidance only. While we aim to keep information accurate and updated, business setup rules, licensing requirements, government fees, visa rules, tax requirements and regulatory procedures may change at any time.

Website content should not be treated as legal, tax, financial or regulatory advice. Before making business decisions, you should obtain professional advice based on your specific case.

5. Service Requests and Consultations

When you submit a form, request a consultation or contact us, you agree to provide accurate and complete information. We may use the information you provide to assess your requirements, prepare service options, contact you and support your requested service.

Submission of an inquiry does not create a client relationship unless we confirm acceptance of your service request and any required payment, documents or agreement have been completed.

6. Client Responsibilities

To provide services effectively, we may require documents, information and approvals from you. You are responsible for:

• Providing accurate, complete and up-to-date information
• Submitting required documents within the requested timeline
• Ensuring that documents are valid, authentic and legally usable
• Reviewing application details before submission
• Paying agreed service fees and government charges on time
• Complying with applicable laws, regulations and authority requirements

EZY Global is not responsible for delays, rejection, penalties or losses caused by incorrect information, incomplete documents, late responses or failure to comply with regulatory requirements.

7. Third-Party Authorities and Service Providers

Many services may involve third parties, including government authorities, free zones, economic zones, licensing bodies, immigration departments, banks, tax authorities, legal consultants, accounting providers or other professional partners.

Decisions, approvals, rejections, timelines, fees and requirements set by third-party authorities or providers are outside our direct control. We cannot guarantee approval, processing time or final outcomes from any government body, bank or third-party institution.

8. Fees and Payments

Service fees, government fees, authority fees and third-party charges will be communicated to you before or during the service process. Fees may vary depending on your business activity, jurisdiction, company structure, number of shareholders, visa requirements and authority updates.

Unless otherwise agreed in writing:

• Payments must be made according to the agreed quotation, invoice or payment schedule
• Government, authority and third-party fees are subject to change
• Work may begin only after required payment and documents are received
• Delays in payment may delay service delivery

9. Refund Policy

Refund eligibility depends on the type of service, stage of work completed and third-party fees already paid or committed.

In general:

• Government, authority, bank, free zone or third-party fees are usually non-refundable once paid or submitted
• Service fees may be non-refundable once work has started
• Refund requests will be reviewed case by case
• Approved refunds may be subject to administrative deductions or bank charges

Any specific refund terms in a signed proposal, invoice or agreement will take priority over this general refund section.

10. Timelines and Delivery

Any timelines provided by EZY Global are estimates only. Actual timelines may depend on document readiness, government processing, authority approvals, bank review, public holidays, regulatory changes, client response time and third-party availability.

We will make reasonable efforts to support timely service delivery, but we do not guarantee fixed completion dates unless clearly agreed in writing.

11. No Guarantee of Approval

EZY Global may assist with preparing and submitting applications, but final approval decisions are made by relevant authorities, free zones, government departments, banks or third-party institutions.

We do not guarantee approval of business licenses, visas, bank accounts, tax registrations, finance applications or any other third-party decision.

12. Intellectual Property

All website content, text, graphics, logos, design elements, images, layouts and materials on this website are owned by or licensed to EZY Global unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish or commercially exploit our website content without our prior written permission.

13. User-Submitted Information and Documents

You may submit information, documents, business details or personal data to us for consultation or service delivery. You confirm that you have the right to provide such information and that it is accurate, lawful and not misleading.

We will handle submitted information in line with our Privacy Policy.

14. Confidentiality

We take reasonable steps to keep client information confidential. However, you acknowledge that some information may need to be shared with government authorities, licensing bodies, banks, consultants, service providers or professional partners to complete your requested service.

15. Limitation of Liability

To the maximum extent permitted by applicable law, EZY Global will not be liable for indirect, incidental, special, consequential or financial losses arising from your use of our website or services.

This includes, but is not limited to:

• Loss of profit, business or opportunity
• Application rejection by authorities or banks
• Regulatory changes or government delays
• Incorrect or incomplete information provided by the client
• Third-party service failures
• Website downtime, technical errors or data transmission issues

16. Website Availability

We aim to keep our website available and secure, but we do not guarantee uninterrupted or error-free access. We may update, suspend, modify or discontinue parts of the website at any time without notice.

17. External Links

Our website may include links to third-party websites, government portals, partner platforms or external resources. These links are provided for convenience only. We are not responsible for external website content, privacy practices, security or accuracy.

18. Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, store and protect personal information.

19. Changes to These Terms

We may update these Terms of Service from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of our website or services after changes are posted means you accept the updated Terms.

20. Governing Law

These Terms shall be governed by the laws applicable in the jurisdiction where EZY Global operates, unless otherwise agreed in a separate written agreement.

Any dispute related to our services should first be addressed through good-faith discussion between you and EZY Global. If not resolved, the matter may be handled through the relevant courts or dispute resolution forum as applicable.